Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Tempus Arte GmbH & Co. KG - STOWA, Rastatter Straße 29, 75179 Pforzheim, Germany, telephone number: 0049-7231-2044400, e-mail address: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached template withdrawal form, but this is not mandatory. You can also electronically complete and submit the template withdrawal form or another clear declaration on our website (www.stowa.de). If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by e-mail).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back to us).
Tempus Arte GmbH & Co. KG
Rastatter Straße 29
Email: [email protected]
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods:
(Please specify the goods here)
Ordered on... (*)/received on... (*)
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for communication on paper):
Place and date:
(*) Please delete as appropriate.