Frequently asked questions / FAQs

You are welcome to visit us in our factory in Pforzheim after making an appointment.
Here we will be happy to show you all our current models. You are also welcome to take a short trip through time in our STOWA museum.
Please contact us by phone, online in our appointment booking tool or by e-mail to arrange a personal
consultation:
Online Buchungstool
0049-7231 20 444 00
E-Mail: [email protected]

Direct sales enable us to offer the best price/performance ratio.
Furthermore, it is very important to us to have direct contact with the end customer.

If you live outside the European Community, no VAT will be charged. Tax and customs duties will be paid on the day of delivery by the recipient. These fees may vary from country to country and are charged directly by FedEx.

If you live within the European Community, we charge VAT. In this case, there are no additional charges upon delivery.

We of course offer a repair service for all STOWA models built after 1996.
Unfortunately, we cannot refurbish or repair "historical" models (all watches built before 1996),
as we no longer have any spare parts for these watches.

There are several ways to pay for your order in our online store.

You have the choice between payment by PayPal ([email protected]), credit card or bank transfer (prepayment).

Our bank details are:

Oberbank AG
IBAN: DE41 7012 0700 1411 1026 66
Swift Code: OBKLDEMX

Delivery times may vary due to the high level of vertical integration of our watches and the fact that they are always manufactured from receipt of the order. Information on delivery times is therefore always noted directly with the respective product in our online store.

As soon as your STOWA watch leaves our premises, you will receive a shipping notification by e-mail.

Of course you have a 14-day right of return.
During this time you can return the unworn watch to us and we will refund your money (deducting shipping costs) immediately after checking the watch.

The caliber SW210 (manual winding) and SW200 (automatic) already have a stop-seconds function (after pulling the crown, the second hand stops).

The calibers Unitas 6498 and Peseux 7001 (both movements are based on older constructions), did not have a stop-seconds function before.

Our Seatime and Prodiver models are equipped with a screw-down crown so that they retain their water resistance even at great water depths.

Other models in our collection do not have a screw-down crown, as these are not intended to be used as pure sports or diving watches.

Our models with screw-down crown have a water resistance of 20ATM (Seatime) or 100ATM (Prodiver).

UNITAS 6498-1 Handwound:

ELABORE version
- rhodium-plated movement bridges with Geneva stripes
- golden STOWA lettering
- screw balance Glucydur gold plated
- swan neck fine adjustment
- Incabloc shock protection
- min. 46 hours power reserve
- 18 000 vibrations per hour (4 HZ)
- Regulation to a maximum of 15 seconds plus deviation per day
(Please note that in the course of the "aging process" of the movement, the bearing oil becomes more sluggish, your watch becomes slower. If you are bothered by this circumstance or if the watch slows down a lot, a service on the movement may be necessary. Every 4-5 years would be the recommendation, but it may well be that your watch runs sufficiently well for 6, 7 or even more years).
- mainspring Nivaflex
- Coil spring Nivarox 1
- maximum amplitude 320 degrees
- minimum amplitude 180 degrees
- maximum drop dial top 0.6 ms
- 17 synthetic ruby jewels
________________________________________________

UNITAS 6498-1 Handwound:

ELABORE version
- rhodium-plated movement bridges with Geneva stripes
- golden STOWA writing
- screw balance Glucydur gold plated
- swan neck fine adjustment
- Incabloc shock protection
- min. 46 hours power reserve
- 18 000 vibrations per hour (4 HZ)
- Regulation to a maximum of 15 seconds plus deviation per day
(Please note that in the course of the "aging process" of the movement, the bearing oil becomes more sluggish, your watch becomes slower. If you are bothered by this circumstance or if the watch slows down a lot, a service on the movement may be necessary. Every 4-5 years would be the recommendation, but it may well be that your watch runs sufficiently well for 6, 7 or even more years).
- mainspring Nivaflex
- Coil spring Nivarox 1
- maximum amplitude 320 degrees
- minimum amplitude 180 degrees
- maximum drop dial top 0.6 ms
- 17 synthetic ruby jewels
________________________________________________


Sellita movements
https://www.sellita.ch
The calibers we install from Sellita:


SW 200 Automatic Basic:

- basic finish with rhodium-plated movement parts
- golden STOWA writing on the rotor
- Incabloc shock protection
- min. 38 hours power reserve
- 28 800 vibrations per hour (4 HZ)
- regulation to 0 to plus 10 seconds deviation per day
(please note that in the course of the "aging process" of the movement, the bearing oil becomes more sluggish, your watch becomes slower. If you are bothered by this circumstance or if the watch slows down a lot, a service on the movement may be necessary. Every 4-5 years would be the recommendation, but it is also possible that your watch runs well enough for 6, 7 or even more years.)
- mainspring Nivaflex
- balance gold plated nickel
- maximum amplitude 315 degrees
- minimum amplitude 200 degrees
- 26 synthetic ruby jewels
________________________________________________

SW 200 Automatic Top:

- top finish with Geneva stripes and pearlizing
- golden STOWA writing on the rotor
- Incabloc shock protection
- min. 38 hours power reserve
- 28 800 vibrations per hour (4 HZ)
- regulation to 0 to plus 10 seconds deviation per day
(please note that in the course of the "aging process" of the movement, the bearing oil becomes more sluggish, your watch becomes slower. If you are bothered by this circumstance or if the watch slows down a lot, a service on the movement may be necessary. Every 4-5 years would be the recommendation, but it is also possible that your watch runs well enough for 6, 7 or even more years.)
- mainspring Nivaflex
- balance Glucydur gold plated
- maximum amplitude 315 degrees
- minimum amplitude 200 degrees
- 26 synthetic ruby jewels
________________________________________________

SW 210 Handwound Top:

- Top finish with Côtes de Genève stripes and perlage
- Incabloc shock protection
- min. 42 hours power reserve
- 28 800 vibrations per hour (4 HZ)
- Regulation to 0 to plus 10 seconds deviation per day
(please note that in the course of the "aging process" of the movement, the bearing oil becomes more sluggish, your watch becomes slower. If you are bothered by this circumstance or if the watch slows down a lot, a service on the movement may be necessary. Every 4-5 years would be the recommendation, but it is also possible that your watch runs well enough for 6, 7 or even more years.)
- mainspring Nivaflex
- balance Glucydur gold plated
- maximum amplitude 315 degrees
- minimum amplitude 200 degrees
- 19 synthetic ruby jewels

Each STOWA watch, which is designated as water resistant, meets the requirements of DIN 8310 in its original delivery condition.
Each of our models has a value engraved on the back, which is given in ATM. This value refers to the test pressure. The following values can be used as practical values:

- 3 bar corresponds to 3 atm (a water column of about 30 m) - the watch can withstand splashing water (e.g. Antea KS)

- 5 bar corresponds to 5 atm (a water column of about 50 m) - the watch can be put on for showering (e.g. Flieger Automatik, Antea 365 and 390 etc.)

- 10 bar corresponds to 10 atm (a water column of about 100 m) - the watch can be worn for showering (e.g. Flieger Verus 42)

- 20 bar corresponds to 20 atm (a water column of about 200 m) - the watch is suitable for swimming (Seatime, all classic sports)

- 100 bar corresponds to 100 atm (about 1000 m) - the watch is suitable for swimming and diving (Prodiver)

To use a STOWA watch without problems while swimming, we recommend a pressure resistance of at least 100 m (10 ATM). For regular use in water we recommend our Prodiver sport/diver watches. The pressure resistance of a diving watch is given in bar, atm or in meters of diving depth.

When diving, the pressure increases by 1 bar for every 10 meters of diving depth. The seals of this watch are subject to a normal aging process or are affected by external influences, this can lead to a loss of tightness. We therefore recommend having your watch checked once a year.

STOWA uses sapphire crystal on both sides for all watch models.
Exceptions are only the backs of our Prodiver and Partitio Automatik, which are offered with a solid back by default.

Our recommendation is every 4-5 years. The complete movement is cleaned, all seals are changed and all bearings in the movement are re-oiled.

The service and repair work of all watches is carried out exclusively here in our manufactory in Pforzheim, by our master watchmakers.

Please feel free to contact us also regarding shipping, best by e-mail or via the service contact form.

The warranty remains valid from the date of purchase of the first owner and is transferred to the second or third buyer.

If you have a problem with your watch and would like to send it to us for inspection, please send the watch to us at your expense.
Only after we have inspected your watch for possible damage due to improper use, we will be able to inform you about any costs that may be incurred or whether we will cover the costs.

Please be assured that we will always do this for your benefit. Unfortunately, some customers have already made the experience that watches have come into the secondary market whose warranty period had expired and no longer functioned perfectly.
For such watches we can then unfortunately no longer provide a warranty.

Of course, we are able to perform any service work on these watches, even after many years! We will be happy to give you a cost estimate.
So please pay attention to the date of the first purchase and to the completeness of the papers when buying a used watch. Each STOWA watch is delivered with an original warranty card, which contains the exact model as well as the date of purchase.

Since there are always little misunderstandings about the design of the STOWA Antea, we would like to explain a few things. Put without emotion, the whole thing is much simpler than many people think.

In the 30's, even famous watch factories from Glashütte bought their dials in Pforzheim. For example, Lange bought dials in Pforzheim that happened to have features of Bauhaus and Werkbund.
(Source is the Nomos book by Hans Irrek, Design Klassiker, "Die Tangente von Nomos Glashütte"-page 18 - second third).

This fact was also confirmed to STOWA by several people (among others the son and long time managing director, of the largest dial factory in the world at that time).
Back then and well into the eighties, there were only very few companies that had their watch designs protected at all!

It was not until the nineties and the boom in the watch market that more and more companies realized that independent design is very valuable and should be protected (which we at STOWA find completely okay). Nevertheless, there are always companies that dig out an old design and protect it for themselves.
In itself, one might think that this is reprehensible, but this is not the case. The legislator allows, for example, that things that have fallen into "oblivion" can very well be rediscovered and protected. It is only the question: "When is something forgotten" that poses a big problem for everyone. However, there are cases in legal practice that have been favorable to such requests for design protection. Other cases were not at all clear and were not "forgotten". This will, however, always be a difficult decision for the court to make.

It is actually not so much about which company designed these dials, because it is simply not an exclusive design of a company, but rather an era in the Pforzheim and Swiss dial industry.

The real creator or drawer of these dials must have lived and worked somewhere near Pforzheim. Incidentally, the working methods of many existing and earlier dial factories were mostly the same. One had a department with designers who presented their dial collections to the watch producers several times a year.
The watch manufacturer (among them also today very successful brands) picked out their dials and ordered them with their name and possibly smallest deviations from the dial manufacturer. Thus, one must clearly say that former designers in the dial factories made the trend - at least in the watch sector.

Only today, the design of watches and dials has become a very important and large part of the watch industry. However, many watch collectors are also familiar with the countless watches from the 1930s, all of which used the same design language and today serve many companies as the basis for new models.

Creating something new and not completely forgetting " the old ".

The triangle is the typical distinguishing symbol of pilot watches.

The triangle at the twelve o'clock position is a defining design feature of the pilot's watch. It is not known why this mark was used.
It was originally used on German B watches, and later on all other pilot watch models worldwide.
It was probably introduced for better readability and is today - often supplemented by the two dots on the right and left - one of the typical identification marks of this watch type.
Most of the time, it is also the only indication that it is a pilot watch at all.

STOWA watch cases are made of titanium "Grade 5" and titanium "Grade 1".

>> Titanium "Grade 1" is a technically pure titanium material (3.7025 / UNS R504007) with very good mechanical properties and high corrosion resistance.

Pure titanium has very good resistance to salt water, as well as to various corrosive media (chlorine gas, nitric acids, etc.). Due to the high affinity of titanium to react with oxygen, the resistant and firmly adhering oxide layer is formed on the surface of titanium.

>>Titanium Grade 5 (Material No. 3.7164 / 3.7165) / Ti 6AI 4V is the most widely used titanium alloy.
This results from the good ratio between high strength and low density.
The material is resistant to seawater and has a high resistance to many corrosive media, as well as excellent biocompatibility.

Applications: aerospace, medical technology, turbines, ultrasonic applications, motor sports, sports equipment, watch cases.

Since STOWA watches are repeatedly taken as a basis for individual conversions and customizations, we would like to point out at this point that any modifications that are not carried out by us personally and in the STOWA workshop will void the warranty claims.
We will be happy to check with you whether a conversion or individualization is possible.

Tempus Arte GmbH & Co. KG • STOWA

Rastatter Str. 29, 75179 Pforzheim

Germany

0049-7231 20 444 00

E-Mail: [email protected]

Opening hours: Monday to Friday, from 9 am - 4:30 pm

Frequently asked questions about customization
Do you have any questions?

Do you have any questions?

We are here for you.

0049 7231 20444-00 (Monday to Friday, 9 am - 4:30 pm)

[email protected]