General terms and conditions

 

Payment terms

 

all prices mentioned in our online shop are final prices.

Until pending payment in full, goods purchased remain the property of STOWA.

 

 

Dispatch services

 

for shipments within Germany: up to a total order amount of 250,- EURO we charge 3,- EURO shipping costs.

From a total order value of 251,- EURO shipping within Germany is free of charge.

If you choose "payment in advance" in our online order form, we wait for the incoming payment and send the ordered goods within 10 to 14 workdays.

 

 

Warranty

 

For every new purchased watch we grant legal warranty of 2 years.

Warranty contains the remedy of all defects, which are free of charge and referable to material or production defects.

Defects and damages on the watch or the strap/bracelet, which are attributable to inappropriate handling or signs of wear, are not covered by ourwarranty.

 

 

Right of withdrawal / cancellation

 

In the case of non-availability of goods both parties have the right to cancel a purchase.

 

 

Right to return unsatisfactory products

 

Purchased and obtained goods can be returned within 14 days from day of receipt and without giving reasons for the return.

The keeping of this term and decisive date is the date of sending and return. Goods for return need to be sent to following address: STOWA GmbH & Co. KG, Gewerbepark 16, 75331 Engelsbrand, Germany. 

In case of an effective cancellation, already received payments need to be refunded by both parties. For any worsening of the goods, STOWA reserves the right to charge for compensation. This can be avoided by not taking the goods in use or to refrain handling which might affect the value of the purchased goods.

 

Quotations without obligation. Subject to goods being unsold.