Right to return unsatisfactory products

Purchased and obtained goods can be returned within 14 days from day of receipt and without giving reasons for the return.

The keeping of this term and decisive date is the date of sending and return. Goods for return need to be sent to following address: 

 

STOWA GmbH & Co. KG

Gewerbepark 16

D-75331 Engelsbrand

Germany

 

From a value of 40,- EURO goods can be returned freight collect. In case of an effective cancellation, already received payments need to be refunded by both parties. For any worsening of the goods, STOWA reserves the right to charge for compensation. This can be avoided by not taking the goods in use or to refrain handling which might affect the value of the purchased goods.

 

If you would like to exercise your right to return unsatisfactory products, please return your purchased goods with a post-paid parcel. The postage will be refunded promptly together with the total purchase order amount.